Privacy Policy - BB Coaching
Last updated: January 31, 2025
1. Introduction
BB Coaching ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our fitness coaching services through Instagram messaging, our website, and related services.
2. Information We Collect
2.1 Information You Provide
- Messages sent through Instagram Direct Messages
- Voice messages and audio content you share
- Personal fitness goals and health-related information you voluntarily share
- Contact information (when provided for consultations)
- Payment information (processed through secure third-party providers)
2.2 Automatically Collected Information
- Instagram user ID and profile information (as permitted by Instagram)
- Message timestamps and interaction data
- Device and browser information when visiting our website
3. How We Use Your Information
We use the collected information to:
- Provide personalized fitness coaching and advice
- Respond to your messages and questions through our AI-powered bot
- Schedule and conduct fitness consultations
- Improve our coaching services and user experience
- Send follow-up messages related to your fitness journey
- Comply with legal obligations
4. AI-Powered Chat Bot
Our Instagram messaging service uses an AI-powered chatbot to provide initial responses and fitness guidance. This bot:
- Processes your messages to provide relevant fitness advice
- Transcribes voice messages using AI technology
- Maintains conversation context to provide personalized responses
- Is designed to qualify leads and schedule consultations with human coaches
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service Providers: With trusted partners who help us operate our services (e.g., AI processing, payment processing)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or transfer of our business
6. Third-Party Services
Our services integrate with:
- Instagram/Meta: Subject to their privacy policies and terms of service
- OpenAI: For AI-powered responses and voice transcription
- Payment Processors: For secure payment handling
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Limited access to personal information on a need-to-know basis
- Secure hosting infrastructure
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Message history: Up to 2 years or until you request deletion
- Consultation records: Up to 7 years for business and tax purposes
- Payment information: As required by financial regulations
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request a copy of your information in a portable format
10. Children's Privacy
Our services are intended for adults (18+) seeking fitness coaching. We do not knowingly collect information from children under 18.
11. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or Instagram messaging.
14. Governing Law
This Privacy Policy is governed by the laws of the United Kingdom. Any disputes will be resolved in UK courts.