Terms of Service - BB Coaching
Last updated: January 31, 2025
1. Acceptance of Terms
By accessing and using BB Coaching services, including our Instagram messaging bot, website, and fitness coaching services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Description of Services
BB Coaching provides:
- Fitness coaching and consultation services
- AI-powered Instagram messaging bot for initial lead qualification
- Personalized workout and nutrition guidance
- One-on-one coaching consultations
- Educational content about fitness and health
3. AI-Powered Messaging Bot
Our Instagram messaging service uses artificial intelligence to:
- Provide initial responses to your fitness-related questions
- Qualify leads for potential coaching services
- Schedule consultations with human coaches
- Transcribe voice messages for processing
Important: The AI bot is designed for initial engagement and lead qualification. All serious fitness advice and coaching is provided by qualified human trainers.
4. Eligibility and Account Requirements
- You must be at least 18 years old to use our services
- You must have a valid Instagram account to use our messaging services
- You agree to provide accurate and complete information
- You are responsible for maintaining the confidentiality of your account
5. User Responsibilities and Conduct
You agree to:
- Use our services only for lawful purposes
- Provide accurate health and fitness information
- Follow safety guidelines and recommendations
- Respect our coaches and other users
- Not spam, harass, or abuse our messaging services
- Not attempt to reverse engineer or hack our AI systems
6. Health and Safety Disclaimer
IMPORTANT MEDICAL DISCLAIMER:
- Our services are for educational and fitness guidance purposes only
- We are not medical doctors and do not provide medical advice
- Always consult with a healthcare provider before starting any fitness program
- Stop exercising immediately if you experience pain or discomfort
- You participate in fitness activities at your own risk
7. Payment Terms
- Coaching services require payment as agreed upon during consultation
- Initial AI bot interactions are provided free for lead qualification
- All payments are processed securely through third-party providers
- Refund policies will be discussed during consultation booking
- Prices and payment terms may change with notice
8. Intellectual Property
- All content, including workout plans and educational materials, is owned by BB Coaching
- You may not redistribute, sell, or share our proprietary content
- Our AI bot responses and coaching methods are proprietary
- You retain ownership of personal information you share with us
9. Privacy and Data Protection
Our collection and use of your personal information is governed by our Privacy Policy. Key points:
- We process your messages through AI systems for coaching purposes
- Voice messages are transcribed using third-party AI services
- We maintain conversation history to provide personalized service
- Your data is protected with appropriate security measures
10. Service Availability and Modifications
- Our AI bot operates 24/7 but may have occasional downtime
- We reserve the right to modify or discontinue services with notice
- Instagram messaging depends on Meta's platform availability
- We may update our AI systems and capabilities over time
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- BB Coaching is not liable for any injuries resulting from fitness activities
- We are not responsible for results or outcomes from following our advice
- Our liability is limited to the amount you paid for services
- We are not liable for technical issues with Instagram or third-party platforms
- AI responses are provided "as is" without warranties
12. Indemnification
You agree to indemnify and hold BB Coaching harmless from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these terms
- Any injuries or health issues related to fitness activities
- Your interactions with our AI systems
13. Termination
Either party may terminate services:
- You may stop using our services at any time
- We may terminate access for violation of these terms
- Termination does not affect payment obligations for services already provided
- We will retain data as outlined in our Privacy Policy
14. Dispute Resolution
- Any disputes will be resolved through binding arbitration in the UK
- You waive the right to participate in class action lawsuits
- UK law governs these terms and any disputes
- Arbitration will be conducted in English
15. Third-Party Services
Our services integrate with third-party platforms:
- Instagram/Meta: Subject to their terms of service
- OpenAI: For AI processing and voice transcription
- Payment Processors: For secure payment handling
Use of these services is subject to their respective terms and policies.
16. Changes to Terms
We may update these Terms of Service:
- Changes will be posted on our website with updated date
- Major changes will be communicated via Instagram messaging
- Continued use after changes constitutes acceptance
- You should review terms periodically
17. Geographic Restrictions
Our services are primarily intended for users in developed countries with stable internet infrastructure. We may decline to provide services to users in certain geographic regions based on our business requirements.
19. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
20. Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and BB Coaching regarding the use of our services.
By using BB Coaching services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.